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FREQUENTLY ASKED QUESTIONS

Leasing & Applications

How do I apply for a rental home? - Click the “APPLY NOW” button on the property page. Create an account in Findig (our application provider) and walk through the steps to fully submit your application.

What are the application requirements? (income, credit, background, pets, etc.) - See Rental Requirements Page

How much is the application fee, and is it refundable? - The application fee is $65 per adult over the age of 18 and is not refundable.

How long does the approval process take? Typically, once you have submitted all the information requested then the approval process is completed within 24-48 hours.

Do you accept co-signers or guarantors? - Yes!

Rents & Payments

When is rent due, and is there a grace period? - Rent is due on the 1st of each month. The grace period is through the 3rd, after it will be considered late.

How do I pay rent? (online portal, autopay, mail, office, etc.) - Through your online portal, you will be able to set up autopay and conveniently make payments.

What happens if my payment is late? (fees, notices, etc.) - Late fees may apply, starting at $50 for the first late day. We start the eviction process promptly on the 4th.

Can I set up automatic payments? - Absolutely! In fact we recommend it to avoid any accidentally late payments and fees.

Utilities

Which utilities am I responsible for? - All utilities will be resident responsibilities unless specifically told otherwise.

How do I set up utility accounts? - We partner with Citizen utilities as a free concierge to help you get everything set up in one easy call!

How are shared utilities billed (e.g., water, trash, sewer)? - In those few instances where there is a shared utility, we will just add your bill right to your monthly ledger.

Maintenance

How do I submit a maintenance request? - You will be able to submit a maintenance request through property meld, you will receive an invitation to meld on the day of your move-in, once you set that up, you will be able to put in a work order request, upload pictures or videos, as well as type up a brief description of the issue you are having. You will also be able to communicate through the meld system with the vendor and Peak Property Management!

What is considered an emergency maintenance issue? - Safety and Hazard Issues, i.e. gas leaks or smell of gas, fire, sparks, or exposed live wires, flooding from burst pipes, sewage backups, or any leaks in the roof or property, broken doors, locks, or windows. Utility and Essential Services, i.e. complete loss of A/C during the summer (temp above 85), or complete loss of heat during the winter (temp below 50). No running water or plumbing failure, power outages that involve issues with the property (not provider), and broken toilets when there is only one restroom in the property Structural & Habitability problems, i.e. collapsed or collapsing ceiling, walls, or stairways and dangerous pest infestations that threaten safety.

How quickly are maintenance requests handled? - Work orders are addressed within 24-48 hours with some variance in the completion time of the work order depending on the severity of the work order request.

Can I make changes or improvements to my unit (paint, fixtures, etc.)? - In order to make any changes to the property at all, residents will need to submit a work order with information and pictures of what they would be trying to change, and then we would need express written consent from the owner giving the resident permission to make said changes.

Move In & Move Outs

When will I get my keys? - Here at Peak, we are keyless with Rently smart locks! That said on the day of your move in we will send you a temporary code for your lock and you’ll be able to reset it to a permanent code right after!

When can I move in? - Once your application has been approved, we request that you take possession of the home with in 14 days after approval.

What condition should the home be in when I move out? - In the same or better than when you moved in.

How do I get my security deposit back? - By leaving the property in the same or better condition than when you moved in. We highly recommend completing both the move in AND move out inspection to expedite the process.

How long will it take to receive my deposit refund? - Texas law allows 30 days for the security deposit to be processed. If the home is in good condition, we will be able to process this even sooner.

Policies

What is the pet policy? - All our properties are pet friendly! Nonrefundable pet fee is $250 per pet Monthly pet rent is $35 per pet When completing your application, you will be asked to provide photo’s, vaccine documents, and ESA documents if applicable!

What is the guest policy? - Guests may only stay at the property 7 days without needing to apply and be added to the lease.

What happens if I need to break my lease early? - Although we recommend not doing this, we understand things happen! If you need to break your lease, we require 60-day notice in writing. If a notice of less than 60 days is provided, there may be fees to cover the short notice.

Prospective Owners

What does a property management company do for rental owners? - A property management company handles the day-to-day operations of your rental property, things like tenant screening, rent collection, maintenance, inspections, and lease enforcement. At Peak Property Management, we don’t stop there. We also act as portfolio strategists, helping you identify ways to maximize returns on your property or expand your rental portfolio.

How much does property management cost? - Property management fees in the Dallas–Fort Worth area typically range from 7–10% of monthly rent. At Peak Property Management, our fees are competitive and cover full-service management. Plus, we offer portfolio strategy support, helping you plan for long-term growth, higher returns, and smarter investment decisions. Our standard management fee is 10%, but if we manage 4 or more of your properties, it drops to 7%.

Is hiring a property management company worth it? - Yes, most owners find that professional management saves time, reduces stress, and increases profitability. Peak Property Management goes beyond standard management by also working with you on investment strategy, whether that’s improving your property’s performance or adding new rentals to your portfolio.

How do you screen tenants to make sure I get reliable renters? - We use a thorough screening process that includes background checks, credit reports, income verification, rental history, and references. This helps protect your property and your returns, so you can focus on long-term portfolio growth.

How do you handle rent collection and late payments? - Rent is collected securely online. If payments are late, we apply fees, send notices, and follow all legal steps to ensure compliance. This steady cash flow supports both immediate income and long-term investment strategy.

What happens if a tenant damages my property? - Tenants pay a security deposit, which covers damages. For larger repairs, we coordinate trusted vendors and keep you updated. Our goal is to protect both your property and the long-term health of your portfolio.

Can I hire you if I only have one rental property? - Absolutely. Many of our clients started with just one property. We’ll not only manage it but also help you explore ways to expand your portfolio when the time is right.

How do I switch from my current property manager to you? - Switching is simple. We handle the transition and ensure all records, leases, and deposits transfer smoothly. From day one, we’ll also review your property’s performance and suggest strategies to maximize your returns. Fill out the owner's form on the contact page!

How do you market my property to get it rented quickly? - We use professional photos, online listings, and syndication to top rental sites. Reducing vacancy protects your cash flow and strengthens your overall portfolio performance.

Do you help with property maintenance and repairs? - Yes. Our vendor network keeps costs fair and repairs prompt. We also advise on upgrades and improvements that can increase rental value and long-term ROI.

Current Owners

How do I log in to the owner portal and view my statements? -Log in anytime under the “owners portal” on the menu, to view financial statements, reports, and performance data. This gives you visibility into both monthly income and long-term investment trends.

How do you keep me updated about my property’s performance? - In addition to regular statements and updates, our team reviews your property’s performance and offers recommendations, whether that means small improvements to increase rent, or planning your next acquisition.

What happens if my property needs a repair over a certain dollar amount? - We’ll contact you for approval on larger repairs. For emergencies, we act quickly to protect your investment, then advise on how the repair impacts your long-term returns.

Do I get to approve large expenses before they’re done? - Yes. And when reviewing expenses, we also provide context, whether the cost is simply maintenance or could be a value-adding improvement for your portfolio.

How do you handle lease renewals and rent increases? - We evaluate the market and recommend renewal terms that align with your investment goals. If a rent increase is possible, we’ll guide you on the right strategy for both tenant retention and maximizing ROI.

What happens if a tenant doesn’t pay rent or breaks the lease? - We handle all notices and legal steps quickly to protect your income. Our focus is minimizing losses while getting your property performing again fast.

Can I visit my property while it’s being rented? - Yes, with proper notice to tenants. We encourage owners to stay engaged with their investments, and we’ll coordinate visits in line with your portfolio review strategy.

What kind of financial reports do you provide to owners? - We provide monthly statements, year-end reports, and 1099s. These reports also highlight performance trends to help you make smart portfolio decisions.

How do I update my bank account or contact info with you? - Simply update your owner portal or call our support team. We make sure your information stays accurate for smooth payments and communication.

Do you help with tax forms, like 1099s for rental income? - Yes. You’ll receive a 1099 and detailed year-end summary, which helps you not just file taxes but also evaluate your portfolio’s profitability.

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THE PEAK EXPERIENCE

 Tiffani P.

“Peak Property management is a great company to rent from. They make the renting process easy and convenient, you can look at homes online and schedule viewings of their properties without the hassle of calling and waiting on hold, it’s all done online. Most of the process is digital. There is very little people communication unless needed and are fast to reply to emails and address any maintenance issues if any arise. The staff is amazing to work with, I look forward to many future years of renting from Peak Property Management and I recommend that you rent from them and be sure to give their welcoming staff a call with any renting questions you may have.”

Callahan M.

“The application and approval process was super easy. The self tour was very convenient. Gustavo was wonderful, he helped walk me through all the steps and has answered several questions since. So glad I was able to find a nice affordable home to rent! Thank you Peak Property Management!!”

Judy S.

“I was looking for a place and found Peak Property Management online. When I called them, the lady that answered had such a pleasant voice and was so patient with me answering all my questions. I applied, gave my deposit and first month’s rent all without leaving my house!! They even had virtual tours. It was so awesome. The entire staff was helpful and I just love my new place. I hope to stay here a long time and I will let my friends and family know where to go for their housing needs. Don’t take my word for it, try them yourselves.” 

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